Job Overview
We are seeking a highly motivated and experienced Duty Manager to oversee daily operations within our hospitality establishment. The ideal candidate will possess strong leadership skills, a passion for delivering exceptional guest services, and the ability to manage a diverse team effectively. This role offers an excellent opportunity for individuals with a background in hospitality and human resources to contribute to a welcoming and efficient environment.
Responsibilities
- Supervise and coordinate the daily activities of staff to ensure smooth operations throughout the shift
- Lead by example in delivering outstanding guest services, ensuring guest satisfaction at all times
- Manage guest enquiries, complaints, and special requests with professionalism and tact
- Oversee staff scheduling, training, and development to maintain high standards of service
- Monitor health and safety compliance across the premises, implementing necessary procedures
- Collaborate with other departments to ensure operational efficiency and guest experience excellence
- Assist in resolving any operational issues promptly and effectively during your shift
- Maintain accurate records of incidents, guest feedback, and staff performance
Skills
- Proven supervising experience within a hotel or hospitality environment
- Strong leadership abilities with the capacity to motivate and guide teams effectively
- Excellent communication skills; fluency in multiple languages or bilingual capabilities are highly desirable
- Experience in human resources functions such as recruitment, training, and staff management
- Exceptional guest service skills with a focus on creating memorable experiences for visitors
- Knowledge of hospitality industry standards, health & safety regulations, and operational procedures
- Organised with the ability to handle multiple priorities efficiently under pressure
- Demonstrated problem-solving skills with a proactive approach to resolving issues swiftly
This role is ideal for dynamic professionals who thrive in fast-paced environments and are committed to delivering outstanding service standards. The successful candidate will play a key role in maintaining our reputation for excellence within the hospitality sector.
Job Type: Full-time
Pay: £27,000.00-£28,000.00 per year
Work Location: In person
