Join one of the UK’s leading health and fitness clubs and help inspire our members to live healthier, happier lives. At Total Fitness, we’re on a mission to get everyone fitter and feeling better, whatever that means to them - and we’d love your help to make that happen.
As a bold, brave business, we encourage people to find their own way, in fitness and beyond and every single role we have contributes. We’re a place with contagious courage that makes people believe they can do more and be better.
We’re really proud of our culture, we put our people first, always. Our promise to our team is that “more is possible”. Whether that is moving up the career ladder, delivering your first spin class, or making incredible friendships.
Total Fitness is a space to be you. Your character, what makes you an individual, that’s what we want you to bring to work with you every day.
Job Purpose:
Reporting to the Team Leader(s) based in our support office, the role of the Member Account Service Advisor is to deliver outstanding service to our customers which are at the centre of everything we do whether that be our members or colleagues by offering vital support when needed. They will spend the majority of their time on the phone dealing with inbound and outbound calls. Therefore, it is important to be a great communicator with competence to take ownership, problem solve and make decisions!
You will be part of a fast paced, fun team one of which is crucial and at the centre of the business. The department will continuously identify, trial and implement ways to improve the members journey.
Benefits whilst Employed at Total Fitness:
- A place to turn your passion into action. Be part of a company that truly believes that everyone is better fitter
- Receive invaluable training programs to help you reach your next step, whatever direction that’s in
- A team that has your back. You’ll work hard but always be supported
- Free gym membership with a plus one and children under 16, plus 2 discounted memberships for family members or friends
- 28 days holiday including public/bank holidays (prorate for part-time)
- Workplace pension scheme
- Discount on retail and café products
Key Responsibilities:
- Making outbound calls to targeted member groups to improve member retention and income collection.
- Answering inbound calls, to assist with club & member accounts queries.
- Dealing with member account enquires via telephone calls, email & the Total Fitness APP
- General administration
- Meeting team and individual KPI’s along with company SLA’s
- Collaborate with other support functions / third parties to maximise the member experience and retention
Ideal Skills for the Role:
- Be yourself. Bring your true self to work each day and add your personality into everything you do
- Do the best you can to create exceptional experiences for our members
- Bring your experience and drive to work each day
- Use your initiative and make things happen - whether you want to be with us for the short or long-term
Please note that this role is subject to a DBS check. If you do not currently hold a valid DBS certificate and your application is successful, Total Fitness will cover the cost.
If you think you can make a huge difference to our members experience, and have the passion to deliver, don't waste any time and click apply now!
Job Type: Full-time
Pay: Up to £12.21 per hour
Benefits:
Ability to commute/relocate:
- Wilmslow SK9 3PE: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
