Salary: £45,000 - £60,000
Location: Sandbach, Cheshire
Contract: Full-time, permanent
About The Role
We are working on behalf of a well-established, family-run SME specialising in spill management solutions that protect people, workplaces, and the environment. Due to continued growth, our client is creating a
new Operations Manager position to play a central role in shaping and strengthening their operational capability.
This is a
hands-on, multi-faceted role suited to an experienced operational leader who enjoys working closely with people, processes, and customers in a fast-moving SME environment. As a key member of the leadership team, the successful candidate will have real influence over how the business operates today and scales for the future.
Key Responsibilities
Operational Leadership
- Oversee and coordinate day-to-day business operations to ensure efficiency, quality, and service excellence
- Develop, implement, and continuously improve operational systems, processes, and procedures
- Monitor operational performance, KPIs, and prepare regular management reports
- Identify operational risks and implement effective mitigation strategies
People & Team Management
- Lead, coach, and manage the auditor team, including route planning and audit reporting
- Work closely with sales, on-site support teams, and customers to ensure seamless delivery
- Contribute as a core member of the management and leadership team
Business & Supply Chain Operations
- Manage new customer site setups from an operational perspective
- Oversee stock management for wholesale and end-user customers
- Manage Spill-Aid production processes
- Oversee e-commerce operations including Amazon FBM and FBA
- Manage supplier relationships and support future import/export activity (FX, VAT, duties, transport)
Financial & Compliance Oversight
- Manage budgets, forecasts, and cost-control initiatives
- Ensure compliance with company policies, safety standards, and relevant regulations
Requirements
Essential
- Proven experience in an Operations Manager or similar role
- Strong leadership and people-management capability
- Highly organised with excellent problem-solving skills
- Confident managing multiple priorities in a hands-on SME environment
- Strong communication and stakeholder-management skills
Desirable
- Degree in Business Administration, Operations Management, or a related field
- Experience in manufacturing, logistics, or operationally complex environments
- Knowledge of Lean, Six Sigma, or continuous improvement methodologies
Benefits
- Newly created role with genuine influence and autonomy
- Opportunity to shape operations within a growing, values-driven family business
- Varied and engaging role combining strategic oversight with hands-on delivery
- Competitive salary of £45,000-£60,000 depending on experience
