Assistant General Manager

Total Fitness • Full-time • Wilmslow, England, United Kingdom • £34k - £37k / year • 2d ago

About Total Fitness:

We’re Total Fitness, a leading health club brand in the North of England and Wales. We’re there for every fitness moment no matter the age, life stage, or workout preference. We have 15 supersize health clubs with learn to swim academies on site. In 2024, we opened 2 new gyms purposefully designed for women- The Women’s Gym by Total Fitness.

Driven by the belief that everyone is better fitter, we work hard to fulfil our promise of providing the spaces and opportunities that empower our customers to achieve more than they ever thought possible.

If there's one thing we're sure of, it's that movement is good for you. And that goes far beyond just moving our bodies. Joining the team here at Total Fitness, means the freedom to move your own way, along your own path, constantly finding new ways to reach your full potential - whatever success looks like for you. We support one another, take the initiative and tackle each challenge head on, because we want to provide exceptional experiences for both our team and our members. We celebrate together, get stuck in together, and we help each other through.

We can't promise it will be easy, but we can promise it will be worth it - and that'll be a lot of fun. This is where movement happens, this is where you get going and keep going.

This is where more is possible.

Role Purpose:

As an Assistant General Manager, you will support the General Manager with the overall accountability of the management of your club to ensure a seamless running of club operations.

Key Responsibilities:

To recruit, train and develop employees.
To monitor the performance of team members and be a regular point of contact for all departmental teams.
To support the GM in ensuring that team member holidays are planned for and approved and that adequate cover is provided. In addition, prolonged team member sickness must also be accounted for.
To support the GM to ensure that the sickness/ domestic leave procedures is followed and all training records are completed.
To support and develop all product management team, all of which are direct reports. Gym Floor Supervisor, Group Exercise Manager, Pool Experience Manger, and PT Manager.
To carry out disciplinary hearings, appraisals and audits.
To ensure that all scheduled operational and Health & Safety checks are carried out according to the standard operating procedures for the club.
Ensure that team members are actively reinforcing club rules to maintain a clean, safe and enjoyable environment.
To support the GM in driving and delivering the operational excellence of the gym.
To make regular checks of all areas of the club to ensure excellent standards of presentation at all times.
To ensure that all member comments are answered according to procedures within 72 hours or passed on to Head Office immediately.
To provide a management presence that is visible and available for both members and team members.
To assist with the correct delivery of the member success process, whilst continually seeking to improve the same.
To meet on a regular basis with the member success team and assist during busy periods / promotions.
To drive and oversee the success of all products, Gym, Group Exercise, Learn to Swim, and PT.
Take a lead with operational delivery – being able to undertake duty management activity.
Maximise value for money for members through identifying delivery gaps in NPS, member engagement and member participation.
To support the GM in driving and delivering the commercial performance of the business.
To act as the duty General Manager in the absence of a GM or act as the duty Multi-Business Manager in the absence of a MBM.
Experience of operating and managing P&L within a customer service and operational business.

What you’ll give:

Emotional intelligence in dealing with conflict/disagreement.
Authentic leader with demonstrable record of motivating individuals/teams to maximise performance.
Awareness of operational costs and suggests ways to improve.
A deep appreciation of customer service

What you’ll get:

A career with a business in motion, always learning and evolving for better.
A refreshingly friendly and supportive environment in which to thrive.
Training and development opportunities that will enable you to advance as far as your talent and determination will take you.
Plenty of social activities and events.
If fitness is your thing, we often find opportunities to workout together.

Benefits:

Free membership for you and a loved one plus 2 discounted memberships for family members or friends after passing probation.
28 days holiday including public/bank holidays (pro-rata for part-time employees). Annual leave increasing with length of service up to 5 additional days (pro-rata for part-time employees).
Workplace Pension Scheme.
Death in Service benefit.
Discount on retail and café products.
Access to an Employee Assistance Program.

Job Types: Full-time, Permanent

Pay: £34,000.00-£37,000.00 per year

Benefits: