Who we are
We're Total Fitness, a leading health club brand with 16 clubs across the North of England and Wales. For nearly three decades, we've had a strong belief that everyone is better fitter, and that belief is stronger than ever. We know that true fitness needs variety to keep workouts fresh and engaging, so our large health clubs offer many ways to workout; extensive gym floors, over 70 classes, impressive swimming pools, expert personal trainers, and digital content- allowing our members to workout wherever and whenever they want.
If there's one thing, we're sure of, it's that movement is good for you. And that goes far beyond just moving our bodies. Joining the team here at Total Fitness, means the freedom to move your own way, along your own path. Constantly finding new ways to reach your full potential. This is where movement happens, where you get going and keep going. This is where more is possible.
At Total Fitness, we support one another, take the initiative and tackle each challenge head on, because we want to provide exceptional experiences for both our colleagues and our members. We celebrate together, get stuck in together, and we help each other through. We can't promise it will be easy, but we can promise it will be worth it - and that it'll be a lot of fun.
Our Front of House Assistants are the first people who interact with our members both face to face and over the phone. We are on the hunt for individuals who are approachable and friendly and love delivering great customer service. It is essential that you enjoy working as part of a team, have great communication skills and take a flexible approach to your work. Your main structure of work will be ensuring members and prospects are welcomed into the club, that any enquiries are dealt with and preparing and serving food within our café.
What does the role involve?
- We have availability for 16 hours part time permanent Front of House Assistant.
- Provide excellent customer service to our members
- To ensure that daily, weekly and monthly cleaning is completed in line with company standards, assisting with other areas as directed by the Management team
- To prepare well presented food for our members
- To clear and tidy eating surfaces, ensuring that a high standard of cleanliness is maintained
- To answer the telephone within 5 rings, in a friendly and professional manner, following the set procedure and to direct the call as efficiently as possible to the correct extension
What are we looking for?
- The ideal candidate we are looking for to join our team is:
- Fun and friendly person
- Excellent communication skills
- Customer focused
- Ability to deal with members in a polite and professional manner
- Ability to cope under pressure
- This role is subject to a DBS check
BENEFITS:
- Training and development opportunities that will enable you to advance as far as your talent and determination will take you
- Free membership for you and a loved one plus 2 discounted memberships for family members or friends after passing probation.
- 28 days holiday including public/bank holidays (pro-rata for part-time employees). Annual leave increasing with length of service up to 5 additional days (pro-rata for part-time employees).
- Workplace Pension Scheme.
- Death in Service benefit.
- Discount on retail and café products.
- Access to an Employee Assistance Programme
If you are interested, then don't waste any time and apply now!
Job Types: Part-time, Permanent
Pay: Up to £12.21 per hour
Expected hours: 16 per week
Ability to commute/relocate:
- Chester CH2 1AQ: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
