As the first point of contact for members and guests, this a role that combines both Pilates Instructor and Front of House responsibilities at a 5-star fitness facility, the professional would serve as a core member of both the fitness and client-facing teams. This dual role merges teaching expertise with hospitality, offering clients a seamless and welcoming experience from the moment they enter to the end of their Pilates class.
Key Responsibilities (Pilates):
- Design and lead engaging, safe, and effective Pilates classes for all skill levels, ensuring client satisfaction and safety.
- Provide personalized guidance, adjustments, and modifications to meet individual needs and abilities.
- Demonstrate a deep knowledge of Pilates principles, techniques, and benefits, fostering an inclusive and welcoming atmosphere.
- Ensure a clean and serene studio environment, maintaining equipment and upholding gym policies.
- Stay current with Pilates trends and certifications to deliver innovative and inspiring classes.
- Build strong client relationships, offering recommendations for complementary services.
Key Responsibilities (Front of House):
Customer Service:
- Greet all members and guests warmly upon arrival and provide personalized assistance as needed.
- Always maintain a polished and professional demeanour.
- Address inquiries about membership options, facility amenities, and class schedules.
- Handle complaints or concerns promptly, escalating to management when necessary.
Reception Duties:
- Manage the front desk, including answering phones and responding to emails professionally and efficiently.
- Schedule appointments for personal trainers, spa services, or other facility offerings.
- Process payments for coaching, food & beverage and other various services.
Facility Coordination:
- Keep the reception area immaculate and fully stocked.
- Monitor member feedback and collaborate with other departments to enhance the client experience.
- Assist in organizing member events and promotional activities.
Administrative Support:
- Maintain accurate records in the facility’s management system, including membership data and appointment logs.
- Generate daily reports on facility usage, bookings, and sales transactions.
Team Collaboration:
- Work closely with other departments, such as the onsite management team, concierge, housekeeping and maintenance to ensure smooth operations.
- Communicate effectively with management to relay updates, concerns, or suggestions.
Job Type: Part-time
Pay: £16.67 per hour
Expected hours: 7 – 20 per week
Benefits:
Work Location: In person
