Job Details
Job Location: Kansas City, MO
Salary Range: Undisclosed
Description
THE PLANET FITNESS MISSION
We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgement-free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it’s all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We need you, because face it, our planet wouldn’t be the same without you. You belong!
ORGANIZATION OVERVIEW
Title: Work Order Administrator
Status: Exempt/Full-Time
Location: Remote Support Center
Reports To: Facilities Manager
Key Relationships: Facilities, IT, Operations, and Vendor Partners
THE OPPORTUNITY
Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived!
United FP is dynamic and continually evolving. You must be self-motivated. You should think like an entrepreneur, constantly innovating and driving positive change. Most importantly, you deliver consistently and over the top results! A role with United FP is an opportunity to be a part of something special. If you would love working for a company that changes people’s lives for the better every day, helps them live healthier, doesn’t judge anyone, supports their communities, and the Boys and Girls club, then this may be your dream job!
What You'll Be Doing
The Work Order Administrator will provide facilities support and processing of all facilities maintenance requests for all UFP locations to include emergency escalation, dispatch, and past due work order follow-up.
• Enter and manage work order requests using Woven, the cloud-based CMMS system, and dispatch to the appropriate vendor partner as needed within the priority timeline dictated on the request.
• Make contact with the vendor or maintenance technician to confirm the request was received and scheduled for immediate service for high priority/emergency repairs.
• Review all new work order requests to ensure they contain all needed details for a vendor to perform the service.
• Maintain cost data relative to maintenance and labor cost by individual work order.
• Engage with club operations as necessary to update work orders on an as needed basis.
• Follow-up calls and/or emails to vendors on past due requests to obtain the status and estimated completion date.
• Communicate effectively with internal and external teams to ensure accurate and timely expedition of work order requests.
• Work at a company that lives its Core Values – Do the Right Thing, Be Better Every Day, Be Kind & Respectful, We Win Together, and Everyone Matters.
Note: This job description is just the beginning of how you can contribute to the growth of our business. We look forward to the journey ahead and how duties, responsibilities, and activities may change as we learn and grow.
Qualifications
What You'll Bring to the Table:
Skills and Competencies
• Excellent written and verbal communication skills.
• Positive solution-oriented individual.
• Ability to multi-task.
• Decisiveness and strong attention to detail.
• Excellent organizational skills and problem-solving ability.
• Ability to work occasional weekend on call shifts.
• Proficient in Microsoft Office 365 with ability to learn other applications.
• Provide clear direction to vendor partners.
Required Qualifications
• 3 years of specialized experience which includes administering and managing a computerized work order tracking system; coordinating work requests for repairs, renovation, new constructions and maintenance projects; evaluating completed work requests
More Reasons To Join Our Team
• Competitive Salary
• Flexible schedule
• Comprehensive healthcare benefits
• 401(k) plan with 6% company match
• Long-term disability coverage
• Basic life insurance
• Black Card Membership for you plus 2 classic memberships for friends and family members
About United FP Management, LLC
United FP Management, LLC (“UFP") is the largest developer and operator of fitness clubs under the Planet Fitness brand. United FP operates in the High Value Low Price (HVLP) segment of the fitness market and serves 1.1 million members across 192 clubs. UFP is diversely positioned across 14 states – Arizona (44 clubs) and Texas (30 clubs) represent its two largest markets – and multiple market types ranging from urban metro to small markets. The Company was formed in 2016 via the merger of five Planet Fitness franchisee platforms and has grown through consistent organic site development and four additional tuck-in acquisitions. United FP is headquartered in Austin, Texas.
About Planet Fitness
Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the world by number of members and locations. As of June 30, 2023, Planet Fitness had more than 18.4 million members and 2,472 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women.
