General Manager

Mari • Full-time • London, GB • 1h ago

# General Manager - Authentic Italian Coffee Shop & Deli

Location:** London, W6 9TN
Department:** Management
Employment Type:** Full-time
Salary:** £40,000 - £45,000 per annum
Start Date:** Immediate

# About the Opportunity

We are seeking an experienced and passionate General Manager to lead our authentic Italian coffee shop and deli. This is an exciting opportunity for a dynamic leader who shares our love for exceptional coffee, traditional Italian cuisine, and outstanding customer service.

# What You'll Do

# Operations Management

Oversee daily operations of both coffee shop and deli services
Manage inventory, stock levels, and supplier relationships
Create and update pricing strategies, menus, and promotional campaigns
Handle administrative tasks including invoicing, payroll preparation, and supplier payments

# Team Leadership

Recruit, train, and manage a team of passionate staff members
Create staff schedules and manage rotas efficiently
Foster a positive work environment that reflects our Italian hospitality values

# Customer Experience

Ensure exceptional customer service standards across all touchpoints
Manage table service operations and deli counter service
Maintain high-quality food and product displays
Handle customer feedback and continuously improve service quality

# Quality & Compliance

Monitor food safety and hygiene standards
Ensure product quality and presentation meet our authentic Italian standards
Manage compliance with health and safety regulations

# What We're Looking For

# Essential Requirements

**Languages:** Fluent in both English and Italian (advanced level required)
**Experience:** Proven management experience in hospitality, food service, or retail
**Skills:** Strong organizational, communication, and leadership abilities
**Passion:** Genuine enthusiasm for Italian coffee culture and authentic cuisine

# Key Competencies

Financial management and budgeting experience
Staff management and development skills
Customer service excellence mindset
Problem-solving and decision-making abilities
Attention to detail and quality standards

# What We Offer

Competitive salary: £40,000 - £45,000 annually
Immediate start available
Opportunity to work with authentic Italian products and traditions
Leadership role in a growing business
Staff discounts and benefits
Professional development opportunities

# How to Apply

Ready to bring your passion for Italian coffee and cuisine to life? We'd love to hear from you!

Apply:** Send your CV and cover letter today

We are an equal opportunity employer committed to diversity and inclusion.

Join our family and help us share the authentic taste of Italy with our community!