Join one of the UK’s leading health and fitness clubs and help inspire our members to live healthier, happier lives. At Total Fitness, we’re on a mission to get everyone fitter and feeling better, whatever that means to them - and we’d love your help to make that happen.
As a bold, brave business, we encourage people to find their own way, in fitness and beyond and every single role we have contributes. We’re a place with contagious courage that makes people believe they can do more and be better.
We’re really proud of our culture, we put our people first, always. Our promise to our team is that “more is possible”. Whether that is moving up the career ladder, delivering your first spin class, or making incredible friendships.
Total Fitness is a space to be you. Your character, what makes you an individual, that’s what we want you to bring to work with you every day.
We are recruiting for a Member Success Consultant to join our team. This role is about more than sales—it’s about helping new members feel confident, supported, and engaged from the moment they join. You’ll support a new member’s start point, ensuring they join successfully in the way that’s right for them and build momentum from their first visit so that it’s retained beyond six weeks. An expert in customer independence, you’ll help make sure our gym feels like their gym as quickly as possible.
Responsibilities
- Understanding how each prospect wants to be served and enabling their joining journey
- Supporting a smooth and positive joining experience
- Focusing on what their first six weeks look like to help them feel at ease
- Supporting members’ first visits whenever that may be
- Managing the prospecting database and working to targets
It’s a fast-paced and rewarding role, where success means creating great member experiences while earning through our uncapped performance-based reward scheme.
What You’ll Get
- Free membership for you and a loved one plus 2 discounted memberships for family members or friends after passing probation.
- 28 days holiday including public/bank holidays (pro-rata for part-time employees). Annual leave increasing with length of service up to 5 additional days (pro-rata for part-time employees).
- Workplace Pension Scheme.
- Death in Service benefit.
- Discount on retail and cafe products.
- Access to an Employee Assistance Programme
We’re always on the lookout for great people! Hit “apply” to drop us your CV and get ready to join one of our upcoming group recruitment sessions.
Job Types: Full-time, Permanent
Pay: Up to £12.21 per hour
Benefits:
Ability to commute/relocate:
- Ossett WF5 9TJ: reliably commute or plan to relocate before starting work (required)
Work Location: In person
