THE CLUBHOUSE BLACKBURN
Job Title: General Manager
Location: Whitebirk Retail Estate, Blackburn
Salary: £30,000–£35,000 per annum
Hours: Full-time (including evenings/weekends as required)
Reports to: The Board of Directors
Job Summary
CLUBHOUSE is a state-of-the-art padel court & fitness facility, incorporating a vibrant coffee and smoothie lounge and a functional HYROX-style training gym. We create an inclusive and exciting atmosphere for visitors of all ages and skill levels. Offering top-notch coaching, well-organized corporate & customer events, high-performance fitness classes, equipment rentals, refreshments & light bites.
You will be responsible for delivering an exceptional customer experience, managing cross-functional teams, driving revenue, and ensuring the facility operates at the highest standard across sport, fitness, and hospitality.
This is an exciting opportunity to shape and grow a new concept in the North West fitness and leisure market!
Key Responsibilities
1. Facility & Operations Management
- Oversee daily operations of the entire facility: padel courts, gym, and café.
- Ensure smooth running of bookings, court management, equipment, and safety standards.
- Maintain high cleanliness, maintenance, and operational efficiency across all zones.
- Implement and monitor health & safety and safeguarding protocols.
- Oversee food & beverage and retail operations while managing menus, pricing, and inventory for the food & beverage program.
2. Team Leadership
- Recruit, train, manage and motivate teams across all departments: front-of-house, café staff, and court operations.
- Schedule rotas and ensure optimal staff coverage across all hours of operation.
- Foster a positive, customer-first culture throughout the facility.
3. Customer/Player Experience & Membership
- Deliver outstanding customer service and create a welcoming environment.
- Manage member and guest relationships; handle feedback and resolve issues effectively.
- Drive membership and usage growth through events, tournaments, training sessions and promotions.
4. Sales & Business Development
- Achieve revenue targets across padel, retail, events and café sales.
- Develop and execute promotional campaigns and partnerships to attract new users.
- Collaborate with marketing to grow brand awareness, social media presence and online engagement.
5. Financial & Administrative Oversight
- Manage operational budgets, cash flow, staffing costs and supplier relationships.
- Monitor KPIs and generate regular reports on performance across departments.
- Coordinate with senior leadership on strategic planning and investment.
Skills & ExperienceEssential
- Proven experience in a general manager, leisure manager, or sports club manager role.
- Strong understanding of multi-area operations (sport, fitness, and hospitality).
- Excellent leadership and interpersonal skills with team management experience.
- Commercial awareness with experience managing budgets and hitting sales targets.
- Strong organizational and problem-solving abilities.
- Customer-centric approach with a passion for sport and fitness.
Desirable
- Knowledge or passion for padel, HYROX, or functional training.
- Experience launching or managing a new venue or concept.
- Food & beverage / café operations experience.
- Health & Safety and/or First Aid qualifications.
What We Offer
- Competitive salary with performance-based bonuses.
- Court & Fitness class benefits within Clubhouse & Train @ Clubhouse.
- Opportunities for professional development and progression.
- A fun, energetic work environment at the cutting edge of UK fitness and racquet sport.
Job Type: Full-time
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Employee discount
- Free parking
- On-site gym
- On-site parking
Work Location: In person
Reference ID: CLUBHOUSE BLACKBURN - General Manager
Expected start date: 25/08/2025
