This role would ideally be looking for someone to do only weekends, 13:00 - 18:00 Saturday and Sunday.
Service Development
- Complete the tasks to ensure the standards of the facility meet company expectations
- Where applicable, to take responsibility for the leadership, management and development of a specific service area, e.g. health and safety, cleaning, carbon reduction etc
- Ensure opening and closing procedures are completed to company standards
- Improve the standards of the facility
- Comply with all financial processes throughout the shift
- Support with technical and security cover outside normal working hours and be a designated key holder
- Understand and be accountable for the fitness budgets and achieve all KPI’s
- Have regular meetings with the Sales Manager/Consultants to ensure that the sales to fitness journey for every member is being completed
- Manage Personal Training, ensuring self-employed trainers are following company standards and maximising profit through the management of income and expenditure.
- Manage the Group Exercise programme following company standards maximising occupancy numbers in all classes and great management of instructor payroll
- Manage the Small Group Training programme following company standards maximising profit on all courses ran
- Manage the GP Referral Programme following company standards and maximising referrals
- Manage the centre’s attrition, collate leaver feedback and act upon areas for improvement
- Support the centre’s work towards Quest, IiP, ISO 14001/45001, 18001 and other awards
A safe, secure, clean, well maintained facilities that are accessible and inclusive for all.
- Start shifts on time
- Wear uniform as per the company standard
- Take appropriate action when identifying faults and hazards following all H&S Procedures
- Achieve standards described in operations manuals
- Ensure daily operational checklists are completed
- Ensure cleaning tasks are completed as per the schedule and signed off
- Ensure all colleagues are performing their tasks in line with their job description and the company’s values and ensure there are adequate colleagues on duty
- Ensure equipment setups are completed safely, to the required standard and on time.
- Enforce Normal Operating Procedures at all times
- Plan on a daily basis the tasks of each shift
- Ensure all assets are listed on the EQMS system with correct information and costs
- Implement opening and closing processes for the gym and undertake when on a gym shift, in-line with the Normal Operating Procedures
- Complete a weekly review of the fitness cleaning schedules for the previous week to ensure their completion in line with company standards
- Ensure all energy reduction actions are undertaken daily throughout your shift
- To follow Emergency Action Plan procedures at site
Offer a warm and friendly welcome every time.
Deliver a customer experience that generates customer compliments.
Listen, value and respond to all comments made by customers.
- Ensure colleagues achieve customer care standards
- Deliver a customer experience that generates customer compliments
- Have knowledge of facility programme
- Review customer feedback and enquiries via Single Customer Review (SCV) and ensure they are responded to within company standards
- Obtain feedback on the fitness team to ensure they are achieving all fitness standards on a daily basis
- Provide a SWELL (Smile, Welcome, Eye Contact and Enthusiastic, Listen and Learn Names) greeting to all customers
- Actively seek customer feedback through customer comments and surveys
- Respond to comments in a positive manner and put systems in place to prevent reoccurrence, record all comments and actions per company standard
- Support other departments within the centre as needed
Promote 30 minutes of activity 5 times per week by providing a wide range of quality activities.
- Promote the concept of 30 minutes of activity 5 times a week.
- Delivering inclusive activities to a high standard supporting the community
Provide dedicated, qualified, well trained colleagues to support customers and make their visits enjoyable.
- Complete online induction and any other online training required for your role
- Coach and develop colleagues to facilitate their promotion
- Complete mentoring and review sessions with the team as required
- Manage the recruitment process ensuring the best possible colleagues are employed and processes followed including DBS checks, issuing contracts and completing inductions
- Undertake and have a regular review with your line manager
- Manage performance and where necessary discipline colleagues
- Attend meetings as required
- Undertake training as required
- Assists the head of departments with the recruitment of colleagues
- Support with Duty Manager shift cover as required and complete any relevant training Eg NPLQ, First Aid, Pool Plant
Other
- Expected to operate with a significant degree of flexibility and will be required to manage and prioritise work commitments
- Expected to cover duty manager shifts as required
- Any other reasonable request by the company
Job Types: Full-time, Part-time, Permanent, Zero hours contract
Pay: £12.41 per hour
Expected hours: 10 per week
Benefits:
- Company pension
- Employee discount
- Free fitness classes
- Free parking
- Gym membership
- On-site parking
- Store discount
Work Location: In person
Reference ID: LAMDMSTSN
