Join the Energy at Freedom Leisure – Do Good Feel Good!
At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference.
As one of the UK’s leading charitable leisure trusts, we’re proud of our mission: Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone—because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us.
You don’t need to be an expert to get started—we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good - one smile at a time
We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.
This is your place. This is where you matter
About the Role
We are looking for an enthusiastic, approachable, and customer-focused Café Supervisor to join our team. You’ll be the first point of contact for our customers – providing a warm welcome and delivering excellent service in our café. You’ll be supervising all aspects of our Café including looking after the Café Team and ensuring we’re always Safe and Compliant. If you enjoy working with people and thrive in a fast-paced environment, we’d love to hear from you.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: 40 hours a week, Monday to Sunday (Rota basis)
Key Responsibilities
Customer Service and Café
- Greet customers with a smile
- Prepare and serve hot and cold drinks, including barista-style coffee.
- Offer a range of light snacks and pre-packaged food items.
- Always ensure compliance with food hygiene and health & safety standards.
- Replenish café stock and vending machines as required.
- Keep café spaces clean, well-organised, and customer friendly.
- Supervise the Café / Catering Team
- Help with the development of the Café service, and the wider Catering offer at the Leisure Centre.
About You
We’re looking for someone who is:
- Passionate about delivering outstanding customer service. Someone who will lead by example to deliver customer excellence throughout the Café Team.
- Comfortable using till systems and handling cash/card payments.
- Barista experience is desirable, but training can be provided.
- Experience of Food Safety & Allergens systems and documentation
- Experience in stock ordering and stock counts
- Confident to share areas on how to encourage more customers into our Cafe
- Able to multitask and remain calm in a busy environment.
- A proactive, flexible and reliable team player.
Desirable Skills & Experience:
- Previous experience in a customer-facing role in leisure, fitness, or community service settings
- Hospitality or Retail experience delivering customer excellence
- Supervising other team members
- Experience of upselling and understanding about income targets (training will be given)
We believe in valuing our team and supporting your wellbeing and career development. As part of Freedom Leisure, you’ll enjoy:
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
- All this as well as fully funded training and career progression opportunities in a team working environment
Closing date: 1st August 2025
Salary: up to £26,166 per annum
