Would you like to join the largest Health and Fitness operator in Europe, Working with Our Membership Services team in Hatfield, and work with a team who have a passion to serve?
We have a fantastic opportunity for a positive and enthusiastic person to join our Member Services Team in Club Support offices based in Hatfield as an apprentice on a fixed term contract.
As a Membership services Consultant apprentice, you will Work in a fast-paced environment making high volume outbound calls to members who are leaving or members who have missed a payment, in order to help with the overall attrition of the company.
You will study toward a Customer Service Level 3 Apprenticeship alongside your role and learning about, Customer Insights, Importance of Providing a Positive Customer Experience, Customer Service Performance, Customer Journey, Ownership and Responsibility and Culture and Environmental Awareness
We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.
Some of our perks:
As part of the Membership team as well as gaining a national recognised qualification on completion of apprenticeship, you will enjoy a great range of benefits that you’ll be hard pressed to find anywhere else in the industry:
- Opportunity to earn commission*
- Free Club Membership* for you and your family
- Discounts on our products such as Swimming / Tennis Lessons and Personal Training.
- Unlimited 50% discount on food and drinks
- Opportunity for advancement and career progression
- Flexible Shift Patterns / Majority of shifts are straight not split!
- Learning and Development Opportunities.
- Wagestream App allowing you to be paid on demand
- Benefits Suite
About you:
As an apprentice you will receive full on the job training for all key elements of the role.
Desired, skills and experience include:
- Eligibility to complete the apprenticeship programme
- A genuine passion to serve when engaging with members and team members
- Some customer service experience, preferably in a fast-paced environment
- Intermediate Skills in Microsoft Office & Excel
- Strong attention to detail
- Excellent telephone manner
- Ability to use own initiative and manage own workload
- Team player
- Self-motivated and organised
This role will be for 35 hours per week : Shifts Mon-Fri including one Saturday per month (Day back in lieu) and is Office based full time in our Club Support office based in Hatfield.
Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!
Club Support UK
