Sales Admin - Luxury Assisted Living
£35k Basic plus 10-12k bonus
Location: London
Are you passionate about delivering exceptional customer experiences?
Join our team as a Sales Administrator and become an integral part of a high-performing Sales function in a prestigious luxury assisted living setting. This is an exciting opportunity for a motivated and detail-oriented individual who thrives in a fast-paced, people-focused environment.
About the Role
As a Sales Administrator, you will play a key role in creating a warm, welcoming, and professional environment for prospects, residents, and visitors. You’ll support the Sales team with essential administrative functions while helping to deliver unforgettable first impressions and seamless sales experiences.
Key Responsibilities
Ensure the sales office, information suite, and show flats are always “show ready”.
Provide hospitality to all visitors including preparing refreshments and offering concierge-level service.
Support the Sales and Events Teams during prospect visits and events—arranging taxis, setup, breakdown, and anticipating team and guest needs.
Manage back-office administration: ordering supplies, managing expenses, and maintaining digital records.
Support lead follow-up by coordinating thoughtful follow-up gifts and reconnecting with lost leads.
What We’re Looking For
A strong customer-centric approach with the ability to engage confidently with high-profile clients.
Professional, organised and efficient, with the ability to multitask and prioritise workload under pressure.
Exceptional communication skills—both written and verbal.
High emotional intelligence, creativity, and a proactive mindset.
Experience handling confidential matters with discretion and integrity.
Skilled in Microsoft Office (Word, Excel, PowerPoint).
A high standard of personal presentation and strong sense of responsibility.
What Success Looks Like
Visitors leave with an exceptional impression of our luxury assisted living community.
Sales and events run smoothly with meticulous attention to detail.
Administrative systems are organised and efficient.
Follow-up efforts are timely, thoughtful, and effective.
