Job description
Benefits:
- Salary up to £31,000 + quarterly bonus
- 28 days holiday (including bank holidays) + 1 additional day per year after 2 calendar years of service (up to 5 extra days)
- Free gym membership + discounts for family/friends
- Workplace pension & employee benefits package
We’re looking for a Member Success Manager to lead a team focused on growing and engaging members. This role is about creating a great member experience—helping new members join with ease, feel supported, and stay engaged.
Key Responsibilities
- Lead, develop, and support a high-performing team
- Ensure new members feel welcomed and confident from day one
- Drive engagement and visitation through tailored support and services
- Work collaboratively with other teams to enhance the member experience
- Achieve club targets for new joiners and engagement
What We’re Looking For
- A strong leader with a passion for fitness and member success
- Experience in team management and customer engagement
- A team player who can drive performance and innovation
Why Join Us?
This is an exciting opportunity to make a real impact on how we support new members. If you’re passionate about leading teams and delivering exceptional experiences, apply today!
Job Types: Full-time, Temporary
Contract length: 12 months
Pay: Up to £31,000.00 per year
Additional pay:
Schedule:
Ability to commute/relocate:
- Thornaby on Tees TS17 7BN: reliably commute or plan to relocate before starting work (required)
Experience:
- People Management: 1 year (required)
Licence/Certification:
- DBS Certificate (preferred)
Work Location: In person
