Purpose

Provide day-to-day leadership and operational oversight for WALT Labs' EMEA headquarters.

This person ensures the London office runs with precision, protects culture integrity, and maintains executive visibility when the CEO is abroad. The Operations Manager must be confident, emotionally intelligent, and comfortable enforcing accountability across senior personalities, including technical leadership.

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Core Responsibilities:

Leadership & Culture

Serve as the stabilizing presence in the office—calm, credible, and consistent
Act as an extension of the CEO's leadership philosophy: direct, fact-based, and execution-focused
Manage interpersonal dynamics, de-escalate tension quickly, and ensure respectful communication across all levels
Protect organizational focus by separating business priorities from personality friction

Operational Execution

Own daily rhythm: attendance, workspace readiness, partner visits, and internal events
Oversee logistics for visiting Google Cloud teams, workshops, and client sessions
Coordinate with Finance (CFO) on vendor payments, budgets, and office expenses
Maintain basic compliance with UK HR, payroll, and immigration partners (Buzzacott / Birketts / MGA)
Track and report regional OKRs, utilization, and delivery health in Salesforce and 15Five

People & Communications

Support onboarding and offboarding of EMEA hires and contractors
Maintain weekly one-pager to the CEO summarizing: office attendance, morale signals, delivery blockers, and Google engagement activity
Build trust with engineering and delivery leads to surface issues early—especially where tone, escalation, or cross-cultural friction arise

Partner & Client Presence

Host Google FSR/FSMs and clients professionally; manage scheduling, meeting prep, and hospitality
Ensure every partner visit and client touchpoint is logged, followed up, and visible to global leadership
Reinforce WALT's reputation for responsiveness and operational maturity

Requirements

Experience

5-8 years in operations, HR business partnering, or professional-services coordination within a high-growth tech or consulting environment
Composure: Unflappable under pressure; can hold boundaries with senior technical leaders respectfully
Emotional Intelligence: Reads tone and intent quickly; adjusts approach to keep collaboration productive
Execution Discipline: Keeps systems, documentation, and follow-through tight; drives completion rather than consensus
Cultural Bridge: Understands both US and UK workplace norms; comfortable translating between them.⸻Success Metrics

Benefits

Private Medical Insurance
Paid Time Off
MacBook Laptop
Real Transparency into the Company
Hybrid work flexibility

WALT Labs

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Operations Manager - London Office (EMEA)