Position Details

Campus Services

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £25,618 to £27,126

Grade: 3

Part Time (22.25 hours per week)

Fixed Term contract up to September 2026

Closing date: 4th February 2026

Our offer to you

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

Role Summary

Responsible for providing an excellent service to customers within the gym environment, ensuring safety, quality of service and providing advice to a wide range of gym users.

Main Duties

Responsible for providing excellent customer service to all customers at the Gym, ensuring that all enquires are dealt with appropriately and ensure that customer service standards are upheld at all time, providing the best possible service to the customer.
Deliver one to one and group demonstrations and exercise classes to clients, educating all customers to use equipment safely and to achieve the best possible results.
Undertake fitness assessments and create exercise programmes for clients.
Engage with customers to understand their needs, coaching on proper technique in an approachable manner, as well as create and write challenges for the gym community to aspire to.
Keep abreast of external fitness trends, ensuring that the gym is monitored for any potential opportunities for a better service, but also to ensure that any trends which are potentially harmful are mitigated.
Ensure that gym users are kept under constant surveillance to keep them safe and using proper techniques.
Ensure systems are updated as appropriate with any maintenance issues, and undertaking all allocated tasks each day in relation to maintenance and safety checking for equipment.
Identify any areas for efficiencies, or increased quality of service, keeping abreast of equipment wear and tear and rotating where necessary.
Respond to and deal with incidents and injuries, providing first aid and completing relevant documentation.

Required Knowledge, Skills, Qualifications, Experience

Essential

Level 2 Fitness Instructor Qualification
Experience of working in a busy gym environment with customer contact
Basic knowledge of health and safety as related to a training environment
Experience in delivering training
Willingness to complete First Aid training and certification

Desirable

Up-to-date First Aid training and certification
REPS Accreditation (Level 2)
Level 3 Personal Trainer Qualification
Experience of working in the Higher Education sector

Dimensions

This role does not directly manage others.

This role does not own a budget.

Planning and Organising

This role undertakes a range of activities within the gym that are allocated to them on a daily basis. They will be expected to complete these within the day or certain timeframes (with some tasks such as inspections needing to happen in specific time frames), and as such will need to prioritise tasks, but will have little latitude to plan their own workload.

Problem Solving and decision making

This role will be working within existing processes and procedures, with an expectation to refer to the Manager before making any changes to Normal Operating Procedures. There will be prescribed procedures, with experience showing which the best course of action is.

Internal and External relationships

This role will be interacting with customers from a range of backgrounds and will need to have a high level of communication skills to deliver effective training, and to deal with enquiries, complaints and less experienced gym users.

DBS required

The University is committed to safeguarding and we promote safe recruitment practice, therefore all associated pre-employment checks will be undertaken before any appointment is confirmed. Due to the nature of the work undertaken in this role all successful applicants will be subject to a satisfactory DBS clearance prior to appointment.

Informal enquiries to Kieran Dayaram, email: k.j.dayaram@bham.ac.uk

View our staff values and behaviours here

Use of AI in applications: We want to understand your genuine interest in the role and for the written elements of your application to accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience. Such applications will unlikely be progressed to interview.

We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy. You can find out more about our work to create a fairer university for everyone on our website .

University of Birmingham

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