Position Details

Campus Services

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £29,647 to £31,460, with potential progression once in post to £35,388

Grade: 5

Full Time, Permanent

Closing date: 30th September 2025

Our offer to you

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

Role Summary

Responsible for supervising a team of Gym Instructors to provide an excellent service to customers within the gym environment, ensuring safety, quality of service and providing advice to a wide range of gym users. The role is spread across both Sport & Fitness and Tiverton Gyms as well as the newly planned Vale Gym at Shackleton Hall.

Main Duties

Responsible for providing excellent customer service to all customers at the Gym, ensuring that all enquires are dealt with appropriately and ensure that customer service standards are upheld at all time, providing the best possible service to the customer and resolving any issues.
Deliver one to one and group demonstrations to clients, educating all customers to use equipment safely and to achieve the best possible results.
Undertake consultations, fitness assessments and create exercise programmes for clients.
Engage with customers to understand their needs, coaching on proper technique in an approachable manner, as well as create and write challenges for the gym community to aspire to.
Keep abreast of external fitness trends, ensuring that the gym is monitored for any potential opportunities for a better service, but also to ensure that any trends which are potentially harmful are mitigated.
Ensure that gym users are observed to keep them safe and advise on proper techniques.
Ensure systems are updated as appropriate with any maintenance issues, and undertaking all allocated tasks each day in relation to maintenance and safety checking for equipment.
Identify any areas for efficiencies, or increased quality of service, keeping abreast of equipment wear and tear, reporting breakdowns or concerns and rotating equipment where necessary.
Respond to and deal with incidents and injuries, providing first aid and completing relevant documentation.
Maintain a hygienic and clean environment. Both reactive cleaning as well as planned cleaning schedule.
Have a positive attitude towards CPD.
Ensure the health and safety of the gym environment is maintained.
Manage the work rota to include pay claims for existing and casual staff.
Service Management. Deliver and manage staff to deliver PT. Manage delivery of Exercise Programs, Consultations.
GP referral clients and certain consultations.
Manage the client record system in accordance with data protection.
Manage and monitor staff within normal operating procedures for all areas of the section.
Develop new, monitor and alter existing procedures, keeping the manuals up to date.
Manage staff CPD.
Manage staff rotating duties.(notice boards / gym challenges / maintenance / cleaning & supplies).
Have regular 1-2-1’s with staff in accordance with the PDR process.
Communication with other sections including reception, operations and team leaders.
Attend relevant meetings. Team leader, events meetings.
Deal with customer feedback.
Monitor and manage the demand for free weights and gym inductions all year round.
Manage room duty cover for staff holidays and absence.
Train and induct new staff.
Manage the equipment maintenance including service, repair and subsequent maintenance log.

Required Knowledge, Skills, Qualifications, Experience

Essential

Level 2 Gym Instructor Qualification
Experience of working in a busy Gym environment with customer contact
Good knowledge of health and safety as related to a training environment
Experience in delivering a high level of fitness coaching

Desirable

Level 3 Personal Trainer Qualification (or equivalent)
Degree in Sport-related field
Up-to-date First Aid training and certification
REPS Accreditation (Level 3)
Experience of working in Higher Education

Dimensions

This role does involve managing Gym Instructors

This role does not own a budget.

Planning and Organising

This role involves managing a team of gym instructors to undertake a range of activities within the gym that are allocated to them on a daily basis. Overseeing these staff to ensure that all tasks are complete within the day or certain timeframes (with some tasks such as inspections needing to happen in specific time frames), and as such will need to prioritise tasks, but will have little latitude to plan their own workload.

Problem Solving and decision making

This role will be working and developing existing processes and procedures, with an expectation to refer to the Manager before making any changes to Normal Operating Procedures. There will be a need to problem solve daily and making decisions based on experience to show which the best course of action is.

Internal and External relationships

People interaction skills will be good as This role will be interacting with customers from a range of backgrounds as well as managing the team to interact with customers. They will need to have a high level of communication skills, confidence and diplomacy to deliver effective training, and to deal with enquiries, complaints and less experienced gym users.

DBS required

The University is committed to safeguarding and we promote safe recruitment practice, therefore all associated pre-employment checks will be undertaken before any appointment is confirmed. Due to the nature of the work undertaken in this role all successful applicants will be subject to a satisfactory DBS clearance prior to appointment.

Additional information

The role will consist of varying shifts as part of an operational rota and includes early mornings, evenings, weekends and bank holidays.

Informal enquiries to Kieran Dayaram, email: k.j.dayaram@bham.ac.uk

View our staff values and behaviours here

We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy. You can find out more about our work to create a fairer university for everyone on our website .

University of Birmingham

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