Position Overview:

The General Manager is responsible for overseeing all daily operations of the gym, ensuring a high-quality member experience, strong team performance, and consistent achievement of business targets. This role requires strong leadership, operational excellence, and a passion for fitness and member service.

Key Responsibilities:

1. Operations Management

Oversee day-to-day gym operations, including opening/closing procedures, cleanliness, equipment functionality, and safety standards.

Ensure all company policies and procedures are followed.

Maintain accurate records for payroll, inventories, memberships, and financial reporting.

2. Staff Leadership & Development

Recruit, train, schedule, and supervise staff.

Conduct regular team meetings, performance reviews, and ongoing staff development.

Foster a positive, motivating, and professional work environment.

3. Member Experience & Retention

Ensure every member receives exceptional customer service.

Handle escalated member concerns or complaints professionally.

Drive membership retention through engagement initiatives, community-building, and consistent service quality.

4. Sales & Business Growth

Lead sales strategies to grow memberships.

Track KPIs and implement action plans to meet or exceed monthly and quarterly targets.

Collaborate on marketing campaigns, promotions, and events to increase gym visibility.

5. Facility & Equipment Management

Monitor maintenance needs and coordinate repairs as needed.

Ensure equipment is safe, functional, and well-maintained.

Maintain a clean, organised, and welcoming environment at all times.

6. Health & Safety Compliance

Ensure the gym operates in full compliance with health and safety regulations.

Conduct routine safety checks and ensure staff are trained in emergency procedures.

Required Skills & Qualifications:

Experience in gym management, hospitality, retail management, or a similar leadership role.

Strong leadership, communication, and problem-solving abilities.

Sales and customer service experience required.

Passion for fitness and the ability to inspire others.

Preferred Qualifications:

Fitness industry certifications (preferred but not required).

First Aid/CPR certification.

Working Conditions:

Full-time role with flexibility for early mornings, evenings, weekends, or events as required.

Summary:

The General Manager plays a crucial role in shaping the member experience, supporting the team, and driving the gym’s success. This is a hands-on leadership position suited for someone who thrives in a dynamic, people-focused environment.

Job Type: Full-time

Pay: From £30,000.00 per year

Benefits:

Additional leave
Free fitness classes
Free parking
Gym membership
On-site gym
On-site parking
Sick pay

Work Location: In person

The Unit Fitness Saddleworth

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General Manager