Confidential Executive Search: General Manager – Luxury Hospitality (UK)

Job Overview:

Oplu has been exclusively appointed to conduct a confidential executive search for a General Manager to oversee day-to-day operations at a prestigious five-star luxury hospitality property in the United Kingdom.

This is a discreet leadership appointment for a single-property hospitality business owned by a UHNW family office structure and undergoing a significant redevelopment project. The General Manager will be the driving force in ensuring service excellence and operational performance across this multi-faceted, high-profile property.

Key Responsibilities:

Lead day-to-day operations of the property, ensuring seamless five-star service delivery
Recruit, coach, and train all hospitality staff, embedding a culture of excellence
Uphold safety, security, and health protocols for guests, employees, and property in line with UK regulations and internal risk frameworks
Set, manage, and review departmental budgets in partnership with the Financial Controller and department heads
Lead daily operations across all departments, ensuring world-class guest experiences in line with five-star hospitality standards
Recruit, inspire, and develop a high-performing hospitality team that embodies a culture of excellence and discretion
Oversee efficiency, compliance, and cost control while maintaining impeccable service standards
Collaborate closely with the CEO and ownership on the property’s relaunch and long-term strategy
Champion innovation and operational improvements while respecting traditional hallmarks of luxury service

Candidate Profile:

Minimum of 10 years’ operational leadership experience in luxury hospitality
Demonstrated success as General Manager, Hotel Director, or senior operations leader in five-star hotels, resorts, or internationally recognised hospitality properties
Proven ability to manage complex, multi-revenue stream hospitality environments including dining, wellness, leisure, and events
Exceptional leadership, communication, and cultural awareness skills
Commercially astute with strong P&L management and guest satisfaction metrics
Ability to work closely with UHNW ownership and investors with discretion and professionalism

Why This Role?

This is a rare opportunity to lead the relaunch of a landmark UK luxury property, ensuring it becomes a benchmark for service, innovation, and guest satisfaction. The successful candidate will leave a lasting mark on one of the most ambitious redevelopment projects in the hospitality sector.

Please note: At Oplu, we specialise in discreet, high-calibre executive search for luxury hospitality, private estates, and family offices. We rarely advertise positions of this level publicly, and are doing so here only to ensure we connect with the most exceptional leaders in the market.

Applications will be handled in the strictest confidence. Due to the high level of interest expected, only shortlisted candidates will be contacted within 14 days of application.

Oplu (formerly Chace People)

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General Manager – Luxury Hospitality (UK)