What if your next role wasn't just a job but the chance to build something that matters?

MINCKA was born from a trip to Australia and Colombia - where the vibrancy of coffee culture and the warmth of its people inspired us to bring something meaningful back to the UK.

At its core, MINCKA is about community. Yes, we serve world-class coffee, best-in-class toasties, smoothies, and pastries - but what truly sets us apart is the feeling you get when you walk through the door. People come to MINCKA every day because it feels like home.

We're proud to be part of our guests' daily routines. Whether it's a morning flat white, a quiet solo lunch, or a quick chat on the way to the station - MINCKA is a place where everyone feels welcome. Wherever we open, we intentionally build strong, local communities, one cup and one conversation at a time.

The Role

As General Manager at MINCKA, you're not just running a coffee shop - you're building a culture, developing people, and setting the bar for operational excellence.

This is a hands-on leadership role where you'll own your site's performance, inspire your team, and ensure every guest experience is exceptional. You'll be the heartbeat of the store - balancing commercial thinking with great hospitality, every day.

Key Responsibilities - What You'll Do

Team & Culture

Build, lead, and inspire a high-performing team with energy and empathy
Create a workplace culture that's warm, motivated, and people-first
Coach and develop future leaders, fostering internal growth

Guest Experience

Ensure world-class service standards, from the first welcome to the last sip
Be present on the floor - resolving issues, leading by example, and shaping the vibe
Turn new guests into loyal regulars through care, quality, and consistency

Operational Excellence

Oversee daily operations - from shift planning and prep to cleanliness and compliance
Maintain full stock, quality, and service standards at all times
Ensure your shop is audit-ready, spotless, and always guest-ready

Financial Performance

Own and improve your shop's KPIs: sales, labour %, average transaction value, and waste
Spot trends, make smart decisions, and drive results week-on-week
Be accountable for your site's P&L - balancing growth with cost control

Requirements

3+ years of leadership experience in hospitality, F&B, or retail
Strong commercial awareness and a track record of hitting KPIs
Confident leading from the front with a calm, motivating presence
A detail-driven operator who thrives in a fast-paced environment
A genuine love of coffee, food, and delivering a premium guest experience

Benefits

Competitive salary + performance-based bonus
Free coffee and smoothies - on shift and on your days off
Free lunch every day + 35% off food and drink when you're not working
35% off retail coffee and branded merch
Hands-on barista training with our Head of Coffee
Ongoing development and a clear path to multi-site or senior leadership
A role where you can shape the future of MINCKA

Why Join MINCKA?

We're here to build something special - not just a café, but a place where people feel part of something.

MINCKA is built on the belief that community matters. We exist to create warm, local spaces where people connect, recharge, and return to again and again.

As a leader, you won't just be running a store. You'll be helping create a space that feels like home for hundreds of people every week and building a team that loves coming to work.

One cup. One conversation. One great day at a time. That's MINCKA.

Madisons

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General Manager - MINCKA Coffee