Jubilee Hall Trust is an independent sports trust in central London that operates four fitness, health and sports centres and also delivers community programmes to build healthier communities.

There are vacancies at the Armoury in Hampstead where our team has a passion for fitness, an obsession with inclusivity, a productive approach to work, who are keen to be leaders in their field and on the cutting edge of product delivery and creativity, whilst supporting each other in everything they do.

Key Accountabilities

Meet user expectations by providing an outstanding range of gym and fitness services.

This role is a Reception & Gym Instructor hybrid. As well as being the first point of contact for all individuals coming into the gym. You will have enthusiasm for excellent service delivery and desire to work in a stimulating results-driven organisation. You will also work in the gym with a passion to get people active and look to lead group exercise classes for our members.

Duties required of the role include:

· Teaching group exercise classes – must have a minimum of a Level 2 Fitness Instructor qualification

· Day to day gym operations including maintenance, member interactions and cleaning kit

· Booking and planning member inductions

· Answering incoming calls and enquiries

· Supporting Duty Managers in the operation of the gym

· Administration of payment transactions

· Collecting and relaying customer feedback

· Dealing effectively with customer queries

· Delivery of the sales process including conducting In-reach and Outreach programmes

Some desirable characteristics for the role include:

Excellent customer service
Knowledge of computerised management system
Good organisation
Ability to work under pressure
Knowledge of the Health and Fitness Industry

Jubilee Hall Trust is an equal opportunity employer and we welcome applicants who, though may not possess all qualities from our list of criteria, are able to embody our five values (Passionate, Inclusive, Productive, Enterprising and Supportive) and display the potential to develop into an excellent member of the team.

We believe that what we do makes a huge difference to the communities within and around our clubs and we believe the best way to do it is by creating inspiring, fun, friendly and motivational atmospheres to work and workout in.

Job Types: Full-time, Permanent

Pay: From £25,875.00 per year

Benefits:

Company pension
Cycle to work scheme
Gym membership
Health & wellbeing programme
On-site gym
Referral programme
Sick pay

Licence/Certification:

Level 2 Fitness Instructor Qualification (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Application deadline: 14/09/2025

Jubilee Hall Trust

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