Incipio curates beautiful spaces with vibrant atmospheres for great times.

Salary - basic up to 55k

Tronc approx 9k PA

We are recruiting a General Manager for The Palm House in Victoria. A two floor, vibrant and fun venue that is famous for an incredible Bottomless Brunch, tequila & tacos with the most energetic team in Victoria!

The Role:

Taking full ownership of the day to day operations, long term strategy, team development, and overall profitability of your venue.

You bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and commerciality in every aspect of yout business. We are looking for impactful people to push the boundaries of hospitality and give our guests a truly unique experience.

We Expect You To:

Have experience leading large sized teams in high volume premium venues.

Have full autonomy and ownership of your business including the financial conversion, people development and operation.

Make the decisions based on what is best for the business and your team.

Have a strong understanding of commerciality and conversion.

See the beauty in being disruptive and ask a lot of questions.

Be an undisputable leader in your business.

Implement structure to all aspects of your business and empower your management team to do the same.

Be obsessed with service standards, guest experience and people development.

Have a big heart and want to impart your knowledge onto your team.

Commercially courageous, ready to make calculated risks using your insight and expertise

Take full responsibility for the health and safety of your guests and team while inside and leaving the venue.

Coach your team to lead joyous and independent shifts and ensure high service standards are kept to, including actively encouraging your senior team to coach the team in their development.

Be an effective leader who is approachable, honest and supportive in driving the business forward.

Actively promote our online compliancy training to ensure the venue and our team are always compliant and safe.

Motivate and support your team providing priceless insight into your business and your venue.

Deliver financial and measurable targets with ownership and pride.

Adapt quickly to changing environments, taking on new challenges.

Communicate effectively and clearly.

Ask for support when it is needed.

Who You’ll Be:

A proactive and warm leader, high energy and someone who loves to bring people together.

Extensive leadership experience as a Senior Leader in a vibrant venue.

Have a keen eye for standards and take pride in every guest interaction.

Creative, innovative and forward thinking.

Multitasker, expert delegator and loves being in the thick of it.

Someone who our team can aspire to be.

Benefits & Best Bits

Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards

Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio

Hugely exciting career development, with opportunities to grow and expand in this role as the business grows

Bonus capacity paid annually

Company awards and events

Sickness & Compassionate Pay

Incentive trips (Think Wine trips to Portugal and Ski Trips to France)

Enhanced Maternity, Paternity and Adoption leave

Incipio FC + Seasonal Socials

50% discount for food and drink in all our venues

Length in service; earn additional holiday after 2 years continuous service

Incipio & Inclusivity

We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!

Incipio Group

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General Manager - The Palm House