Job Title: Store & Operations Manager

Job Type: Permanent, Full Time (40hrs p/wk)

Location: G-SHOCK London, Carnaby Street, W1F 9QF (onsite)

Reports To: Head of B2C Marketing

Direct Reports: 1x Assistant Store Manager; 3x G-SHOCK Brand Advisors

About The Role

How you will fit in the company...

As the Store & Operations Manager, you will play a critical role in shaping the success of the G-SHOCK London flagship store. This position combines the leadership of a retail store with key operational responsibilities to drive sales, meet profitability targets, and ensure an exceptional consumer experience. You'll be at the forefront of our brand's culture, ensuring our store remains a key destination for our community and consumers in London.

This role requires a strong, confident, and experienced leader, looking for their next step in retail and operations, who can inspire the store team to exceed KPIs, coach individuals to reach their full potential, and drive a positive, collaborative, high-performance culture. You'll partner with our Marketing and Planning teams to manage product inventory, pricing, and promotional efforts, ensuring the store's offerings align with current trends.

As Store & Operations Manager, you'll not only oversee day-to-day store operations but also collaborate on cross-functional initiatives with our retail and marketing teams. This role is designed for someone with strong leadership skills who is ready to manage and shape the store's future, with proactivity and passion, being a bridge between store and head office teams, with potential for longer-term growth with the company.

Key Responsibilities

What you'll be expected to...

SALES & BRAND

Lead the G-SHOCK London retail team in creating a vibrant brand culture that drives sales targets and profitability
Regularly deliver sales reports, collaborating with the marketing team to implement strategic initiatives for continued growth

TEAM MANAGEMENT & LEADERSHIP

Take full ownership of team leadership, providing guidance, coaching, and professional development
Hold regular team meetings to keep everyone aligned on product knowledge, operational changes, and store objectives
Set clear goals and expectations, motivating individuals while fostering a collaborative, welcoming and high-performing environment. Recognise and nurture top talent within the team

RETAIL OPERATIONS

Oversee operational costs and manage the execution of the store's operational plans, making timely adjustments where necessary
Maintain an efficient operational flow, ensuring adherence to procedures and keeping employee manuals and training materials updated
Manage the team schedule, ensuring optimal coverage while addressing absence management
Oversee store banking activities, ensuring adherence to all operational protocols

PRODUCT & STOCK MANAGEMENT

Collaborate with the direct commerce team to anticipate stock needs and manage inventory efficiently
Take responsibility for stock accuracy, including overseeing the annual stocktake process and minimising loss

DATA & REPORTING

Capture customer data following GDPR guidelines, providing valuable insights for marketing and sales strategies and feeding into on-the-ground intel - bridging marketing and shop floor intel

VISUAL MERCHANDISING & PROMOTIONS

Work with the Trade Marketing team to develop and execute innovative in-store layouts and displays that highlight new product ranges and special events
Partner with the Marketing team to assist with planning and execute in-store promotions, product launches, and events

CULTURE & COMMUNITY ENGAGEMENT

Champion the G-SHOCK brand and set the benchmark for culture and collaboration within the team
Oversee the Assistant Store Manager & Culture Coordinator, and store team in supporting the Marketing Team with in-store initiatives such as @gshocklondon Instagram, G-SHOCK Radio (greeting guests on weekdays and weekends, creating supporting assets) and occasional G-Sessions events, ensuring they are empowered to assist as needed

Requirements

What you'll need...

ESSENTIAL:

Flexibility: Ability to work retail hours, including evenings and weekends and manage the monthly team rota
4+ years of retail management experience, ideally in the fashion or lifestyle industry, with a solid understanding of store operations and team leadership
Exceptional people management skills, with the ability to motivate, inspire, and develop a high-performing team
Strong communication skills, both with internal teams and external stakeholders. A solid network within timepiece, fashion and or creative culture is highly beneficial
Demonstrated ability to balance time management and prioritise tasks effectively
Proactive and solution-oriented, with a passion for delivering outstanding customer service and leading by example
Passion for the brand and a desire to drive its growth through both operational excellence, and community engagement

DESIRABLE:

Fluency in English, with proficiency in an additional language being a bonus
No prior product knowledge is required, but an eagerness to learn and engage with the brand's products is essential

Benefits

33 days annual leave including Bank Holidays
Paid Birthday Day Off
Competitive Salary & Commission Scheme
Fantastic healthcare benefits from Day One: Private Medical Insurance via BUPA, Permanent Health Insurance, Medicash Health Plan
Death In Service (4x salary)
Excellent non-contributory Pension Scheme, up to 14%**
Employee Discount Scheme, up to 50%**
Staff Watch Allowance Scheme (post-probation)
Anytime access to personal development and training courses via LinkedIn Learning
Anytime access to retail discounts at 200+ retails (Reward Gateway)
Casio Sponsorship Scheme for employee charity fundraising
Head Office team social events and activities including giveaways and reward & recognition incentives
Join a company that's recently been certified as a 'Great Place to Work'!

CASIO UK

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